FAQs

Orders and Payment

Do you offer Cash on Delivery?

Yes. We offer Cash on Delivery across Pakistan. You can pay in cash to the courier when your order arrives.
How do I place an order?

Browse our products, add the items you want to your cart, and proceed to checkout. Enter your delivery details, choose your payment method, and confirm your order. You will receive a confirmation message shortly after.
Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at +92 333 1186812 or sales@redermaesthetics.com. Once an order has been dispatched, it may not be possible to change or cancel it.

FAQs

Orders and Payment

Do you offer Cash on Delivery?

Yes. We offer Cash on Delivery across Pakistan. You can pay in cash to the courier when your order arrives.
How do I place an order?

Browse our products, add the items you want to your cart, and proceed to checkout. Enter your delivery details, choose your payment method, and confirm your order. You will receive a confirmation message shortly after.
Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at +92 333 1186812 or sales@redermaesthetics.com. Once an order has been dispatched, it may not be possible to change or cancel it.

Shipping and Delivery

How long does delivery take?

Orders within Pakistan are typically delivered within 3 to 4 working days from dispatch. Orders are processed within 1 to 2 working days after confirmation.
Is delivery free?

Delivery is free on all orders above Rs. 2,500. A standard delivery charge applies to orders below this amount and is shown at checkout.
How do I track my order?

Once your order is dispatched, you will receive a tracking number by SMS or email. You can also track your order using the Track Your Order link in the website footer.

Shipping and Delivery

How long does delivery take?

Orders within Pakistan are typically delivered within 3 to 4 working days from dispatch. Orders are processed within 1 to 2 working days after confirmation.
Is delivery free?

Delivery is free on all orders above Rs. 2,500. A standard delivery charge applies to orders below this amount and is shown at checkout.
How do I track my order?

Once your order is dispatched, you will receive a tracking number by SMS or email. You can also track your order using the Track Your Order link in the website footer.

Returns and Refunds

What is your return policy?

You can request a return within 7 days of receiving your item, provided it is unused, in its original packaging, and with proof of purchase. Sale and discounted items are not eligible for return or exchange. Please see our Return & Refund Policy for full details.
How long do refunds take?

Once your return is received and approved, refunds are processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Returns and Refunds

What is your return policy?

You can request a return within 7 days of receiving your item, provided it is unused, in its original packaging, and with proof of purchase. Sale and discounted items are not eligible for return or exchange. Please see our Return & Refund Policy for full details.
How long do refunds take?

Once your return is received and approved, refunds are processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Product and Safety

Are Rederm products safe?

Yes. All Rederm products are mercury-free, steroid-free, cruelty-free, and dermatologically tested. They are developed under Helix Pharma, a trusted pharmaceutical company.
Are your products tested on animals?

No. Rederm products are cruelty-free and never tested on animals.
How do I choose the right product for my skin?

Take our Skin Quiz, linked in the website menu and footer. Answer a few quick questions and we will recommend a personalised routine matched to your skin type and concerns.
Where are Rederm products made?

Rederm Aesthetics is a brand of Helix Pharma, Hakimsons Group, based in Karachi, Pakistan.

Product and Safety

Are Rederm products safe?

Yes. All Rederm products are mercury-free, steroid-free, cruelty-free, and dermatologically tested. They are developed under Helix Pharma, a trusted pharmaceutical company.
Are your products tested on animals?

No. Rederm products are cruelty-free and never tested on animals.
How do I choose the right product for my skin?

Take our Skin Quiz, linked in the website menu and footer. Answer a few quick questions and we will recommend a personalised routine matched to your skin type and concerns.
Where are Rederm products made?

Rederm Aesthetics is a brand of Helix Pharma, Hakimsons Group, based in Karachi, Pakistan.